Terms & Conditions
Placing orders constitutes acceptance of all terms and conditions stated below. References to GoodAirDirect herein after refer to Cybertec Online LLC., its affiliates and its subsidiaries.
Sales Terms
GoodAirDirect requires the following information to ship orders:
Prepayment by credit card or Paypal or cashiers check.
Shipments cannot be released until the above payment is received.
GoodAirDirect requires a minimum order of $10.00.
Add-on orders will be considered new orders and processed accordingly.
Payment Terms
GoodAirDirect has the following payment terms available:
a) Major credit cards are accepted, including Visa, MasterCard, Discover & American Express.
e) Paypal
No checks are accepted or Money Orders.
Shipping Terms
Standard ground freight will be prepaid on all orders shipped to a single destination in the continental United States. A 3% freight allowance will be applied to all orders over $250 shipped to one location in Alaska, Hawaii, Puerto Rico, Canada or Mexico.
Air conditioners and 14" or larger equipment units and systems are excluded from prepaid freight programs.
Certain restrictions apply which exclude additional products from this free freight program.
Should you, GoodAirDirect’s customer, request your order be shipped to Canada and/or Mexico, GoodAirDirect is neither responsible nor liable for any taxes, duties, fees, or other charges that may be associated with the processing of such North American Free Trade Agreement shipments. All such charges and requirements are the sole responsibility of the customer. You may receive a separate invoice for these charges from a freight forwarder, UPS, or other third party.
If an order is refused for any reason, GoodAirDirect will be compensated for all shipping charges, including any C.O.D. fees, as well as a 15% restock fee. Such compensation must be received before any other orders are released for the customer.
All orders are shipped FOB Edmond, OK. Damages are the responsibility of the carrier once the shipment is delivered to the carrier. Customers must make damage claims directly to the carrier within 10 days of receipt of the order. All boxes and packaging material are necessary when filing a claim. Contact a GoodAirDirect customer service representative at 800-769-7891 for assistance.
GoodAirDirect recommends that highly fragile products are opened prior to accepting shipment.
All shipping/pricing discrepancies must be reported within 5 business days of receipt of order.
Returns
All products sold by GoodAirDirect Industries, Inc. are sold with, to the extent that such warranties exist and are transferable, the manufacturer’s limited warranty.
Please read all warranty material carefully as the warranty period, service and transferability varies by manufacturer and product.
All returns require a Return Goods Authorization signed by an authorized GoodAirDirect representative.
Please call a GoodAirDirect customer service representative at 800-769-7891 for an RA number. Returns without this authorization will not be accepted. RAs are effective for 60 days only.
The RA number must be printed clearly on outside of the carton, and all products must be securely protected in double packaging. If the RA number is not visible, the shipment may be refused. If shipping labels are placed on or RA numbers written on the manufacturer’s boxes, the product will not be in resalable condition, and, in turn, will not be eligible for return. All original packaging and materials must be returned with the product.
All returns must be returned to GoodAirDirect with freight PREPAID. Damaged and defective product replacements will be sent with no freight expense to the customer.
All non-defective returns will be assessed a 15% restock fee within 90 days of purchase and will only be accepted in resalable condition with all original packaging. Freight charges will not be refunded.
Defective product can be returned to GoodAirDirect within 30 days of sale. After 30 days, defective product must be returned to the manufacturer, under the specific warranty allowances.
Upon receipt and acceptance of returned items, GoodAirDirect will credit the customer’s account for merchandise costs. No cash refunds will be allowed. Credit on account will be issued for the amount paid on the original invoice.
The following items are not eligible for return:
- Special orders, closeout items and discontinued items.
- Items for which manufacturers will not accept returns.
- Items showing obvious signs of misuse, consumer abuse or commercial use.
- Consumables.
Please allow one week for return processing.
Returns will not be accepted 90 days after sale, regardless of reason.
Additional Terms
GoodAirDirect has the option to substitute any item on backorder for a comparable item of equal or greater value. Backorders are shipped automatically. Customers must call in advance to cancel a backorder. Backorders less than $10 are automatically deleted so the customer must be sure to include them on the next order.
GoodAirDirect is not responsible for typographical errors or erroneous data in publications, Web site or any other media platform. Please note that items ordered may not be exactly as pictured in the catalog, Web site or promotional piece.
Prices are subject to change without notice.
Please check the GoodAirDirect website for the latest product pricing and availability and for the latest specials.
GoodAirDirect reserves the right to limit quantities.
Some product lines are available in certain territories only, as stipulated by the manufacturer. There items are marked with an icon or warning.
